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How EDMS Will Keep Your Customers Coming Back For More

Customer relations are an integral part to any company.  Without customers you don’t have a business. No matter what industry you are in, you need to access information quickly.  It’s a key factor in determining your quality of customer service interaction.  Wouldn’t it be wonderful if hold or call-back time was reduced or even eliminated? You can answer frequently asked customer questions easily and efficiently and lower costs with the use of electronic document management systems technology.

 

Provide Your Customers with Better Service

There’s a reason why everyone else is doing it.

Some people may ask why most businesses are beginning to implement an electronic document management system when hard copy documents have driven businesses for years?  These electronic systems provide searchable access to scanned information, create a disaster recovery plan and ensure government regulatory compliance.  All these things enable better business decisions and smoother customer service interactions. 

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Print Hasn’t Died, It’s Going Green!

As technology continues to develop, businesses have the opportunity of operating almost paper free! Today’s employees can conduct multiple tasks online and share documents using electronic files and cloud services. Several companies offer the option to receive billing statement via email while also encouraging customers to pay their bills online. This change in technology has made great headway in reducing waste and cutting back on printing but print is not dead!

The U.S. Environmental Protection Agency has provided the following facts from 2012 survey of paper use in America:

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