C.A. Reding Company, the largest and most experienced business technology company headquartered in Fresno, CA has been honored by Ricoh as a 2018 “Circle of Excellence Certified Dealership.”

Ricoh/Lanier’s Service Excellence Award recognizes service professionals whom demonstrate resourcefulness as well as exceptional skill.

The “Circle of Excellence” award is earned by fewer than 10% of the Ricoh Family Group Dealers across the nation.

Categories that are the basis for the award include:

  • Hardware & Solutions Training
  • Services-Led Initiatives
  • Relevant Industry Certifications
  • Service Organization Structure
  • Customer Satisfaction Measurement Process & System
  • Field Staff & Help Desk Productivity & Efficiency Measures
  • Effective Utilization of Ricoh Resources
  • Business Plan Management & Process Improvement

The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.

This marks the 5th year in a row earning this award.

About C.A. Reding Company

For 35 years, the people at C.A. Reding Company have set the industry standard for customer service. Through best response times and local customer support center, we provide superior support.