Choosing the right technology provider is every bit as important as choosing the right office equipment—perhaps even more so. Device downtimes can have negative impacts that ripple across your organization.
In today’s highly competitive business environment with instant responses and lightning-fast product deliveries, no company can afford to risk delays caused by faulty office equipment. All of which begs the question, what’s your plan to avoid downtimes?
Start With the Right Partnership
If you’ve ever experienced a frustrating conversation with a technician seemingly located in a galaxy far, far away, you know how important it is to partner with a trusted local vendor. Here’s what to look for:
Fast Response Times and Equipment Guarantees
For the best experience, look for these upfront commitments from your office equipment and services vendor.
- Fast service call response times.
- An Unconditional Buyer’s Guarantee, including identical or similar model replacement if you’re not completely satisfied with your choice.
- Loaner office equipment for circumstances requiring longer-than-usual repair times.
- Guaranteed OEM (Original Equipment Manufacturer) parts and supplies.
- Factory-authorized dealership with industry certifications.
Authorized dealerships have access to state-of-the-art technologies and document solutions from world-renowned technology providers. For access to the latest in innovative imaging equipment and digital workflows, look for names like HP, Lanier, Lexmark, and OKI Data.
A technology provider who won’t provide verifiable customer reviews and success stories may have something to hide. Thanks to internet technology, endorsements are easier than ever to locate and verify. While you’re searching, be sure to look for written guarantees to find out exactly how much your office equipment vendor is prepared to do for you.
For access to cutting-edge office equipment engineered to help your business grow, contact us at C.A. Reding today!