C.A. Reding Company is proud to announce that we have once again earned the Ricoh Circle of Excellence award for 2023! For our eighth consecutive year receiving this honor, we are extremely thankful to all our customers and our service technicians who have made this possible.
About the Ricoh Circle of Excellence Award
Ricoh evaluates approximately 400 dealers across the U.S. providing above and beyond customer support and service in accordance with Ricoh’s strict standards and guidelines and recognizes the best with their Circle of Excellence Award. Nationally, only a small amount of Ricoh dealers earn this esteemed award each year, and we recognize this as an additional validation of our commitment to always putting our customer first!
Qualifications and Eligibility
The RFG Circle of Excellence Award is merited to authorized dealers that have demonstrated significant size and capability while serving its clients with reliable commitment.
Additionally, a dealer’s service technicians must complete a rigorous test to evaluate the scope of their service experience, qualification, and skills, with only the highest scoring technicians earning Prestige level certification. At C.A. Reding Company, we are proud to say, one of our service engineers Paul T. has earned this distinction for three consecutive years.
To achieve the RFG Circle of Excellence Award, C.A. Reding Company has met or exceeded the following requirements after proudly submitting our regularly reviewed service metrics, training records, and other information for review by Ricoh:
- Use of Genuine (OEM) Ricoh Parts & Supplies
- Hardware & Solutions Training
- Relevant Industry Certifications
- Service Organization Structure
- Customer Satisfaction Measurement Process & System
- Effective Utilization of Ricoh Resources
- Business Plan Management & Process Improvement
Quick Thank You
We would like to thank Ricoh for not only assessing its dealers but challenging and rewarding advanced service. Without our incredible employees providing superior service and care, we could not have earned this award for the eighth year in a row. Every team member has furthered the efforts that result in C.A. Reding Company’s inclusion as one of Ricoh’s top dealers in the nation. Most importantly, we would like to offer our genuine gratitude to our customers. They are the very reason we strive daily to only put the best foot forward.