Dear Valued Clients,

As part of the C.A. Reding Company family, your offices, schools, and healthcare locations are an extension of our offices. We take the safety of our clients and employees very seriously. In the midst of the Coronavirus (COVID-19) outbreak, we want to assure you that our Customer Service Representatives (CSRs) are taking the proper precautionary measures to sanitize your C.A. Reding equipment while they are at your location on a service call.

How Our Staff Handles Your Equipment

C.A. Reding CSRs drive vehicles stocked with thousands of dollars worth of parts and they do their best to fix your equipment the first time they come out. Along with this stock of parts, they also carry a variety of cleaning supplies. The CSRs use many different cleaning techniques and tools, which include rubbing alcohol, lint-free cloths, air sprayers, and vacuums. Rest assured that your device is a much cleaner hub for copying, scanning, faxing, and printing than before your C.A. Reding CSR arrived.

In addition to performing these cleaning procedures for the equipment, the CSRs practice frequent hand-washing and other good hygiene techniques to help prevent the spread of germs.

Tips to Keep Your Copier Germ-Free

With so many hands touching the control panel, document feeder, output trays, and drawer handles every day, your office copiers and printers can be a hotspot for germs. To clean these areas, we recommend that you first power down your device, pour some rubbing alcohol onto a cloth and wipe down the highly touched areas. Though it might seem easier to use a wet towel or Clorox wipe, these options are not as sanitary or safe for the copier or print device. While it is tempting to spray the glass of your copier with Windex, we highly recommend that you do not use that as a cleaning product for your equipment. We suggest using a very mild glass cleaner and spraying that solution directly onto a lint-free cloth to clean your device.

Lastly, to help avoid the spread of illness, we also suggest that everyone in your workplace follow CDC recommendations for hand-washing and COVID-19 prevention. In times when it is not possible or practical for you to power down and sanitize your equipment (for example, in the middle of a workday), basic precautionary measures like proper hand-washing and hygiene are essential.

Kind regards,

Your C.A. Reding Company Team